CZ Print Job Tracker 7.0 -- Frequently Asked Questions

1. Check the date range in Print Job Tracker main screen.

2, Check question 2 about CZ Print Job Tracker service.

3, If you are using MS Access as the database (Preferences --> Print Jobs), the database may be backed up and reset automatically in  the menu item "Preferences --> Print Jobs  --> Backup / Reset Database", the database with previous records is saved in the backup folder of the application folder (e.g. C:\Program Files\CZ Solution\CZ Print Job Tracker\backup) and the current database "printSaver.mdb" in the application folder is reset. To see the previous records, you can use CZ Print Job Report to connect to the previous database in the backup folder, or you can use the menu item "Merge Database" to merge the previous database into "printSaver.mdb" in the application folder, so you can see them in CZ Print Job Tracker.

4, Check the number of users in Preferences -> Users / Groups and the number of printers in Preferences --> Printers -> List of Monitored Printers, then check how many users and printers your license includes in menu Help -> Registration -> Enter / Upgrade License Code. For example your license is for "50 Users & 5 Printers". If the number of users in Preferences -> Users / Groups is already 50, then the print job for 51th user will not be tracked. Please remove some users in Preferences -> Users / Groups (and restart the CZ Print Job Tracker service if it is installed), then test it again.

Q. How can I run CZ Print Job Tracker as a windows service regardless of whether someone is logged on?

How can CZ Print Job Tracker continue to track print job when the computer that has CZ Print Job Tracker installed logs off?

You can install CZ Print Job Tracker service by clicking the menu item "Tools-->Install CZ Print Job Tracker Service", so CZ Print Job Tracker can still run when you logoff your computer.

In Control Panel --> Administrative Tools --> Services --> CZ Print Job Tracker, change the Local System Account to your account that is currently logged into this computer and with which you installed the CZ Print Job Tracker software, then restart the CZ Print Job Tracker service.

Q. The popup doesn't appear when user prints. How to fix it?

CZ Print Job Agent doesn’t track the the direct IP printer or workstation connected printer via USB cable. How to fix it?

Solution 1:

If the popup on all client computers doesn't work, the local firewall settings on Windows may block CZ Print Job Tracker to send the message to the agent.

On the computer that has CZ Print Job Tracker installed, add "printczm.exe" (e.g. C:\Program Files\CZ Solution\CZ Print Job Tracker\printczm.exe) to the exception list of local firewall settings (Control Panel -> Windows Firewall).

Solution 2:

The Windows firewall settings (Start --> Control Panel --> Windows Firewall) on Windows may block agent to connect to server (CZ Print Job Tracker). When agent is installed and it is run first time, it will be added to the exceptions automatically. If not, please add "pagent.exe" (e.g. C:\Program Files\CZ Solution\CZ Print Job Agent\pagent.exe) to exception list of local firewall settings (Control Panel -> Windows Firewall).

Solution 3:

If the print job agent installed on the client computer doesn't show active in CZ Print Job Tracker Preferences --> Advanced --> Check Agent Status, go to client computer, find and run C:\Program Files\CZ Solution\CZ Print Job Agent\serverip.exe. If the IP address or computer name of CZ Print Job Tracker server is not correct, please enter the correct one and click OK button, then check CZ Print Job Tracker Preferences --> Advanced --> Check Agent Status again.

Solution 4:

Run C:\Program Files\CZ Solution\CZ Print Job Agent\serverip.exe, enter the IP address of CZ Print Job Tracker server. The computer name of CZ Print Job Tracker server may not be resolved to IP Address correctly on the workstation.

Solution 5:

The Windows local firewall may block TCP ports connection. The TCP port 14128 needs to be open.

To open TCP port 14128:

CZ Print Job Agent must be installed on the workstations. In CZ Print Job Tracker 7.0 menu item "Preferences --> Advanced," the option “Track workstation direct IP printer and workstation connected printer” must be checked.

Please see MS Access / SQL Server Settings.

Yes, The print quota can be assigned using account balance. For example, if the cost / page is $0.10, and each user can print maximum 30 pages per day, then you can assign balance $3.00 to each user per day. The balance can also be reset automatically by schedule. To reset the balance based on the group, select "Reset balance based on group" in "Preferences --> Policies --> Balance", then click "Edit Group" in "Preferences --> users/Groups" and define the default balance to be assigned for that group. For details, please see Print Quotas.

Yes. You can use CZ Print Job Tracker Premium Edition and enable authentication using "Another User" in "Preferences --> Advanced", and create user ID / PIN in "Preferences --> Users / Groups".

Option 1:

1. Click "Select Database" to select the sample database "printSaver_Sample.mdb" that is located in the installation folder of CZ Print Job Report  e.g. C:\Program Files\CZ Solution\CZ Print Job Report.

2. Click "Generate Report" and select a report from the dropdown list. If the report is generated correctly, then select the real database e.g. e.g. C:\Program Files\CZ Solution\CZ Print Job Tracker\printSaver.mdb.

Option 2:

If you have MS-Access 2007 installed on your computer, you can use it to open the database file e.g. C:\Program Files\CZ Solution\CZ Print Job Tracker\printsaver.mdb, then in CZ Print Job Report, click "Select Database" and "Generate Report" to see if you can see the report.

Option 3:

1, Install CZ Print Job Report on a different computer

2, Share the database folder from the computer where CZ Print Job Tracker is installed (e.g. C:\Program Files\CZ Solution\CZ Print Job Tracker).

3. Map the network share folder from the computer where CZ Print Job Report is installed (e.g. \\CZ Print Job Tracker Computer Name\Shared Database Folder).

4, Click "Select Database" in CZ Print Job Report and connect to the shared database (e.g. \\CZ Print Job Tracker Computer Name\Shared Database Folder\printSaver.mdb).

The "Pause the print job on the print server until the print button is clicked on the popup" must be selected in Preferences --> Advanced. If this doesn't work, check "Start printing after the last page is spooled" in the printer properties.

Yes, you can define the time you would like to delete all the waiting jobs in Preferences -> Print Jobs. The default time is 2:00am. The print jobs can also be cancelled automatically based on how much time they were held in the queue.

Yes, you can select multiple rows by holding down the "Ctrl" Key or "Shift" key on your keyboard, and clicking the save button on the toolbar to save. The saved file format can be Excel, HTML and Text.

Click Start -> Printers and Faxes (or Devices and Printers) and check if

•  some printers have the status "access denied" or "can't connect"
•  there are a lot of holding jobs in the printer queues.

You can easily translate reports into your language by translating some strings in CZ Print Job Report -> Settings.

A.

CZ Print Job Tracker supports all brands of printers. It can track the print jobs not only the Laser printers, but also Plotters, DeskJet printers and InkJet printers. If you want to track the print jobs on your DeskJet or InkJet printers, please include the string "DeskJet" or "Ink" in your DeskJet or InkJet printer name for the best results.

CZ Print Job Tracker 7.0 can track and control printing for the following type of printers:

1. The printers on the print servers (e.g. \\print_server\printer).

2. The printers connected to the workstations locally via LPT, USB or other ports.

3. The printers connected to the network directly via IP address without using a print servers.

Select "enable batch print mode" in Preferences --> Advanced.

For details, please see "View the Content of Print Jobs".

If you install CZ Print Job Tracker on Windows 2000, the spool file pooling is turned off by default.

If you install CZ Print Job Tracker on Windows XP / Windows Vista / Windows 7 / Windows 8, 

1. Click Start, click Run, type regedit in the Open box, and then click OK.

2. Locate the following registry subkey, where <printername> is the name of your printer:
   HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Print\Printers\<printername>

3. In the right pane, right-click SpoolDirectory, and then click Modify.

4. In the Value data box, copy the value from DefaultSpoolDirectory located in HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Print\Printers)

   

5. Repeat step 2 to step 4 for the other printers.

6. Quit Registry Editor.

7. Restart the Print Spooler service. (Control Panel --> Administrative Tools --> Service)

8. Send a new print job to test.

If you install CZ Print Job Tracker on Windows 2003 / Windows 2008 / Windows 2012,    

1. Click Start, click Run, type regedit in the Open box, and then click OK.
2. Locate the following registry subkey:
   HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Print
3. On the Edit menu, point to New, and then click DWORD Value.
4. In the New Value #1 box, type DisableServerFilePooling, and then press ENTER.
5. Right-click DisableServerFilePooling, and then click Modify.
6. In the Value data box, type 1 to turn off spool file pooling, and then click OK.
7. Quit Registry Editor.
8. Restart the Print Spooler service. (Control Panel --> Administrative Tools --> Service)

9. Send a new print job to test.

You can include the user name (Windows login name) with "|" in the file 'euser' located in the installation folder e.g. C:\Program Files\CZ Solution\CZ Print Job Tracker\config, then move this file to c:\czdata. The format is per user name per line, for example:

tom|
gary|
mary|

If you want the print job sent from a user to be tracked, but user will not receive the popup to enter user name / password or client billing code, you can place user name with "|" to the a file named huser and save the file to both c:\czdata and C:\Program Files\CZ Solution\CZ Print Job Tracker\config.

Please configure CZ Print Job Tracker in the group as a "generic service" or "generic application".

1, On both nodes, install CZ Print Job Tracker service in Tools --> Install CZ Print Job Tracker Service".

2, Restart both nodes.

3, After restart, go to Administrative Tools --> Service to stop CZ Print Job Tracker service, and set startup to Manual. On logon, please use the account that you used to install CZ Print Job Tracker software and has admin permission on all printers. Repeat this on the second node.

4, Leave the service stop, and let the cluster start it.

If you install CZ Print Job Tracker on two nodes, two licenses will be needed.

Yes.

1. If CZ Print Job Agent is installed on a Citrix /Terminal server, the file "terminal" must be deleted from the installation folder of CZ Print Job Agent on the Citrix / Terminal server.  This file is created automatically when you run the agent the first time. After the file is deleted, you must restart the agent.

2. The Citrix client must have permission to run C:\Program Files\CZ Solution\CZ Print Job Agent\pagent.exe in Citrix server settings. Also assign user full control right on folder C:\Program Files\CZ Solution\CZ Print Job Agent\ and C:\czdata.

If you can't see the report, please click "refresh" button on CZ Print Job Report. If you still can't see the report, please check if you select the right database or date range. For Windows Vista/2008/7/8/2012, the database may be located in the following folder: C:\ Users \ <your_account> \ AppData \ Local \VirtualStore \ Program Files \ CZ Solution \ CZ Print Job Tracker.

If the report is still blank or the report can't be created automatically or you get "PERMISSIONDENIED" error, go to the installation folder (e.g. C:\Program Files\CZ Solution\CZ Print Job Report 4.0), right click “CZ Print Job Report.exe”, then click “Properties”, select “Compatibility” tab, select “Run this program as an administrator” in Privilege Level and click OK button to save. Then try again.

A.

If you would like to customize the reports, you can use crystal report tool at the link:

http://www.sap.com/solutions/sapbusinessobjects/sme/freetrials/index.epx to do it. All 100 report templates are located in C:\Program Files\CZ Solution\CZ Print Job Report\report\*.rpt. If you select "Access" as database in CZ Print Job Tracker Preferences -> Print Jobs, only the #.rpt needs to be updated. If you select "SQL server" as database, only the s#.rpt needs to be updated.

For example: if you select "SQL Server" as database in CZ Print Job Tracker Preferences -> Print Jobs and would like to change the report "Printed Jobs / Cost Top 5 by User" to "Printed Jobs / Cost Top 20 by User"

1. Backup C:\Program Files\CZ Solution\CZ Print Job Report\report\s3.rpt

2. Open C:\Program Files\CZ Solution\CZ Print Job Report\report\s3.rpt using Crystal Report, then select "Group Sort Expert" and change 5 to 20.

3. Save the updated report.

4. In CZ Print Job Report, select the report from the dropdown list.

A.

Download and install Crystal Report component from http://www.czsolution.com/download/CRRedist2008_x86.msi , then install CZ Print Job Report.